AAP Open Forum

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Feedback requested

  • 1.  Feedback requested

    Posted 08-24-2022 11:30

    What skills do you find most useful in your role?

    Thank you in advance for your participation and feedback!
    CCAP CCAPA Certification Committee

    ~Your feedback will help the Certification Committee evaluate ideas for new course electives.

    CCAP CCAPA Certification Committee

  • 2.  RE: Feedback requested

    Posted 09-01-2022 12:34
    The ability to pivot with new things that come my exec's way and adjust priorities.

    Cynthia Benedict
    Executive Assistant
    ServiceMaster of Fraser Valley

  • 3.  RE: Feedback requested

    Posted 09-26-2022 11:03
    I agree Cynthia! I think part of being an administrative professional is being part proactive and part reactive. There are new priorities coming in on the daily so a mix of looking ahead but also adjusting priorities as needed. 

    Our branch recently had a virtual event where the speaker discussed how we react to others. I thought that was a good one.

    Basically the soft skills all come in handy, and of course hard skills make everything efficient. 

    Kind regards,

    Caitlyn Hamblin
    Executive Assistant
    Lindsay Construction

  • 4.  RE: Feedback requested

    Posted 09-22-2022 22:08
    I feel business operations and strategic planning are skill I find most useful in supporting C-level executives.

    Preethi Balasubramanian
    Executive Assistant
    Menten AI

  • 5.  RE: Feedback requested

    Posted 09-27-2022 07:05
    For me, it's project management.  Project management skills can be used to map out your exec's portfolio, track deliverables/dependencies and timelines, as well as managing specific projects.

    Patricia Farrell
    Executive Assistant
    Kinark Child & Family Services

  • 6.  RE: Feedback requested

    Posted 09-28-2022 12:42
    Organization, communication and ability to work independently. We need to be organized to complete our work; we need to be able to communicate to ensure we understand instructions and also give feedback; we need be able to recognize work that needs to be done before being told to do so. 

    Continued professional development is essential for all administrative professionals. I continue to grow professionally and my position grows with me.

    Jane Nixon, CCAP
    Executive Assistant
    School District 5 (Southeast Kootenay)
    Microsoft Certified Trainer, Microsoft Office Specialist - Expert

  • 7.  RE: Feedback requested

    Posted 10-06-2022 09:13
    Patricia, thank you for this.  Are there any admin specific project management courses / training you could suggest?

    Tara Otto
    Administrative Assistant to the Deputy Chief
    Region of Niagara

  • 8.  RE: Feedback requested

    Posted 10-06-2022 14:44
    I took one from EA how to and it was quiet good. Specially designed for admins.

    Preethi Balasubramanian, MBA, ACEA, CCAP, PACE
    AAP - Toronto Charter Branch
    Toronto, Ontario

  • 9.  RE: Feedback requested

    Posted 10-06-2022 16:16

    Hi Tara,

    Rhonda Scharf has a course "Project Management for Non-Project Managers".  Schulich offers a 3 day course "Foundations of Project Management".  I also did a course through Metropolitan University. 


    Hope this helps.




    Patricia Farrell
    Executive Assistant
    Kinark Child and Family Services
    600 Alden Road, Suite 201 Markham ON L3R 0E7
    Telephone: +1-905-474-9595
    Mobile: +1-905-999-6098
    Email: patricia.farrell@kinark.on.ca
    Website: www.kinark.on.ca
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  • 10.  RE: Feedback requested

    Posted 10-20-2022 18:29
    I just wanted to say thank you to everyone that responded. I've passed your answers along to the committee. Cheers, Pam

    Pamela Armstrong
    Sr. Administrative Assistant to the CFO
    The City of Calgary

  • 11.  RE: Feedback requested

    Posted 09-28-2022 08:09
    Communication is a key skill.  The office can't run without my bosses and I knowing what is going on.  
    I do a touch in every morning, either in person or on Teams so we are set for the day and know the priorities.
    This works in family life as well.  LOL

    Sharon Crowe
    Baord Liaison & Executive Assistant
    Stevenson Memorial Hospital

  • 12.  RE: Feedback requested

    Posted 09-28-2022 09:53
    Critical thinking, event planning, general organizational skills, communication and mediation, and being able to be an independent thinker while working as part of a team are all skills I find most useful in my role (EA).

    Caroline Dickie
    Executive Assistant
    East Coast Credit Union

  • 13.  RE: Feedback requested

    Posted 10-05-2022 08:28

    I find the most useful skills in my role as Executive Assistant to the CIO are the following:  1) organizational skills, 2) strong communication skills 3) microsoft office skills (especially excel), and 4) problem solving skills.


    Terry Lynn Jones
    Executive Assistant
    City of Moncton